مدير المتجر

1. Drive conversion rate, ATV, and product mix (Frames / Sunglasses / CL). 2. Ensure full execution of insurance, promotions, and sales campaigns. 3. Monitor daily sales vs. target and take immediate corrective actions. 4. Act as store business owner accountable for revenue and profitability 5. Ensure full implementation of customer journey standards. 6. Monitor and improve customer feedback, complaints, and CMS closure. 7. Build long-term customer relationships and retention. 8. Lead, coach, and develop the store team to maximize performance. 9. Ensure proper staff scheduling, coverage, and productivity levels. 10. Monitor individual KPIs (sales, conversion, behavior). 11. Ensure continuous on-floor training (sales, product, POS, insurance). 12. Ensure product availability and proper stock levels. 13. Monitor fast-moving vs. slow-moving items and report gaps. 14. Ensure proper display, category visibility, and planogram compliance. 15. Escalate stock shortages and mismatches impacting sales. 16. Ensure proper handling of insurance approvals (Wassel / NPHIES). 17. Avoid duplicate claims and ensure compliance with CHI requirements. 18. Ensure accurate invoicing and system usage (no manual workarounds). 19. Control store expenses and optimize cost efficiency. 20. Ensure daily sales closing, cash handling, and deposit accuracy. 21. Monitor pending orders and ensure timely delivery (reduce undelivered sales). 22. Always Ensure full store readiness (staff, stock, system, display). 23. Manage maintenance, equipment, and operational issues. 24. Ensure compliance with licensing, safety, and regulatory requirements. 25. Provide accurate and timely daily / weekly / monthly reports. 26. Highlight risks, gaps, and opportunities proactively to Area Manager. 27. Track key KPIs: (Sales / Conversion / ATV / Customer satisfaction / Stock availability) 28. Support execution of local marketing activities and campaigns. 29. Build relationships with nearby clinics, doctors, and community. 30. Drive store awareness and traffic generation initiatives. Skills and Abilities: - Strong sales leadership with ability to drive conversion, ATV, and store profitability. - Effective team management and coaching skills to build high-performing teams. - Good understanding of insurance processes and POS systems ensuring accuracy and compliance. - Strong analytical skills with ability to interpret sales, inventory, and performance data. - Excellent problem-solving and decision-making abilities with a proactive mindset. - Solid understanding of retail operations, merchandising, and inventory control. - Basic knowledge of financial principles (sales tracking, cost control, and reporting). - Proficiency in using systems and software applications (POS, ERP, reporting tools). - Strong communication, and interpersonal skills with ability to manage customers and stakeholders. - Ability to work under pressure, manage multiple priorities, and maintain high performance standards. Experience: Minimum 5+ years in retail/optical operations Education: Bachelor’s degree in technical institute of optics. Language: Good command of oral and written English and Arabic. Licenses / Certifications: Saudi Commission for Health Specialist (SCFHS).