ضابط النظام - مركز عمليات الرحلات المتكامل

The System Officer – IOCC is responsible for supporting and maintaining flight operations systems, ensuring their reliability and efficiency, providing technical support to users and crew, and contributing to system improvements and integrations to support operational performance. Key Responsibilities Provide first-line technical support to IOCC system users, including operations teams and crew Handle user inquiries and troubleshoot system-related issues effectively Coordinate with system vendors and internal technical teams to resolve complex issues Support system integrations with key platforms such as reservations, commercial, and flight planning systems Assist in testing and implementing system updates, enhancements, and new functionalities Develop and maintain Standard Operating Procedures (SOPs) related to system usage Create and update user manuals and training materials for users and crew Support onboarding by setting up user accounts, access rights, and providing basic system training Monitor system performance and proactively suggest improvements Act as a liaison between business users and system vendors Bachelor’s degree in Information Technology, Computer Science, or a related field Minimum 1 year of experience in a similar role (system support, IT support, or operational systems) Basic understanding of system integrations and software lifecycle Strong problem-solving and analytical skills Good communication skills and ability to support non-technical users Ability to work in a fast-paced operational environment