متخصص مراقبة السوق وفحص السلوك

Job Overview This role is conducted within the vision, mission, and strategic plan of the Insurance Authority. Reporting to the Manager, Conduct Motor and P&C, this role will strengthen consumer protection and market integrity by executing disciplined market-conduct inspections and follow-up activities across motor and property-and-casualty licensees. The Specialist adjudicates evidence, maintains auditable records, and monitors remediation to ensure timely closure of regulatory gaps, thereby supporting decisive enforcement actions. Acting as an accessible liaison to industry compliance teams, the position clarifies conduct expectations while feeding practical insights into the Authority’s surveillance framework for continual refinement. Through these contributions, the role underpins transparent, fair, and trustworthy insurance markets. Responsibilities and Tasks Assist the Manager in drafting annual and ad-hoc inspection schedules for motor and P&C licensees, collating risk indicators and historical conduct data from central surveillance systems. Coordinate pre-inspection logistics with inspected entities, including issuance of notification letters, data-request lists, and on-site access arrangements. Maintain the division’s inspection calendar and proactively alert the team to upcoming milestones, travel needs, and resource allocations. Execute assigned test-steps during on-site and desk-based reviews, such as sampling policy files, interviewing front-line staff, and reconciling complaint registers against regulatory thresholds. Capture detailed working papers in the Conduct Inspection Toolkit, ensuring evidence is traceable, complete, and aligned with approved methodologies. Escalate suspected breaches, unfair practices, or consumer-detriment indicators to the Manager in real time for direction and decision. Draft clear and factual sections of inspection reports, outlining findings, root-cause analyses, and regulatory references in the Authority’s standard template. Verify quantitative data and narrative accuracy through peer review and cross-checking with source documents before managerial sign-off. Update electronic repositories and dashboards with key metrics, observations, and corrective-action deadlines to support enterprise-wide visibility. Monitor inspected firms’ action plans, collect evidence of remediation, and issue reminder notices where deadlines are approaching or overdue. Prepare correspondence, penalty proposals, and case files for the Enforcement & Penalties team when material non-compliance is identified. Provide day-to-day administrative assistance to the Conduct Motor & P&C unit, including meeting minutes, procurement requests, and budget tracking linked to inspection activity. Respond to routine queries from licensees regarding conduct requirements and inspection procedures, offering clear guidance or escalating complex issues to senior staff. Participate in post-engagement debriefs and contribute practical suggestions to refine inspection checklists, sampling techniques, and digital tools. Perform other job duties as assigned.