مساعد إداري

Job Overview This role is conducted within the vision, mission, and strategic plan of the Insurance Authority. The job holder is accountable for supporting activities including answering calls and inquiries, receiving official letters and confirming in writing receipt of the party acting on behalf of the employee. It also ensures that the Authority and internal departments receive all papers and documents that help facilitate administrative processes Responsibilities and Tasks Review and escalate complex issues to ensure timely and effective resolution. Support team members by coordinating tasks and tracking progress to ensure timely completion. Maintain and update the database of internal and external contacts, ensuring accuracy and availability for analysis and reference. Respond to internal and external inquiries, documenting key information and ensuring proper follow-through. Track and verify the routing of official communications (calls and messages) to ensure compliance with service standards. Oversee the organization and classification of mail and documents to support tracking, retrieval, and archiving processes. Coordinate the distribution of internal communications and ensure timely delivery to relevant departments. Follow up on the handling of outgoing and incoming correspondence with government, private, and external entities. Review, log, and track incoming transactions received from external authorities to ensure proper processing. Draft, review, and format official memos, correspondence, and briefing notes in coordination with relevant stakeholders. Prepare, record, and circulate meeting agendas and minutes, ensuring accurate documentation of discussions, decisions, and action items. Develop the preparation of presentations, reports, and other materials for meetings, management briefings, and official use. Perform other job duties as assigned.