متخصص الاتصالات الإدارية

Job Overview This role is conducted within the vision, mission, and strategic plan of the Insurance Authority. This specialist safeguards the Authority’s information integrity by orchestrating precise, compliant flow of all physical and electronic correspondence. Reporting to the Manager of Administrative Communication, the role converts high volumes of inbound and outbound documents into organized, searchable records, sustaining enterprise responsiveness and audit readiness. Through vigilant coordination with internal stakeholders, external agencies, and logistics partners, the position underpins service-level targets, regulatory obligations, and confidentiality standards across the full document lifecycle. Continuous improvement contributions and on-demand administrative support further enhance operational resilience, allowing leadership to make timely decisions based on reliable, traceable communications data. Responsibilities and Tasks Receive, log, and route all incoming physical and electronic correspondence in accordance with Administrative Communication Division service-level targets and confidentiality protocols. Prepare, proof-check, and dispatch outgoing letters, parcels, and official circulars using approved templates, branding guidelines, and correct postage or courier codes. Escalate urgent, mis-addressed, or non-conforming items to the Manager of Administrative Communication to ensure zero delays on high-priority documents. Maintain an up-to-date digital registry of all incoming and outgoing documents on the Authority’s e-Correspondence system, ensuring metadata accuracy, version control, and traceability. File original hard-copy documents in secure archives organised by classification code and retention schedule, protecting sensitive information throughout its lifecycle. Assist in quarterly inventory audits and support retrieval requests from auditors or legal teams within stipulated turnaround times. Coordinate daily pick-ups and deliveries with approved courier and messenger services, verifying airway bills, charge codes, and delivery confirmations before release. Liaise with reception and security teams to facilitate visitor document drop-off and collection, complying with building access and health-and-safety protocols. Check correspondence for completeness, correct enclosures, and compliance with ISO 9001 document-control procedures before distribution to internal customers. Generate weekly status reports on volume, turnaround, and exception cases, and submit them to the Manager for KPI tracking and continuous-improvement review. Contribute suggestions to improve filing taxonomy, barcode tracking, and other workflow enhancements during division stand-up meetings and after-action reviews. Provide general administrative assistance—such as meeting-room set-up, stationery replenishment, and template updates—during workload peaks or colleague absences to maintain uninterrupted service. Perform other job duties as assigned.