مدير تخطيط وتدعم تقنية المعلومات

Purpose of Job The job holder is responsible for developing ZATCA’s IT & Digitization strategy, frameworks and standards according to international standards and best practices, defining and setting IT & Digitization roadmap, objectives, initiatives, business plans, budget and KPIs in cooperation with relevant stakeholder, measuring/ assessing the actual performance of IT & Digitization plans against set of targets, KPIs, and SLAs and facilitating the communication of the results and recommendations to all stakeholders Job Responsibilities Contribute to the development of IT Planning and Management business plan ensuring alignment with ZATCA strategy Develop the operational plan for IT Planning and Support in line with IT Planning and Management business plan and IT & Digitization strategic plan Implement plans and provide input to enable achievement of IT Planning and Support goals that support ZATCA’s overall strategic plans Discuss IT Planning and Support budgeting requirements with top management and provide input to the budgeting process Ensure effective utilization of IT Planning and Support budget, and report accurately on progress made and challenges encountered Define IT & Digitization governance model with respective policies, frameworks and guidelines Support in the development of RFPs and definition of technical specs and vendors requirements in cooperation with relevant IT & Digitization functions, business users, service providers and vendors Manage the evaluation, selection of IT vendors based on pre-defined set of criteria, and negotiation of SLAs with selected vendors in order to ensure meeting business requirement and objectives Develop strong relationship with vendors during tenders, awarding and operational phases Maintain periodical IT audit checks to monitor IT & Digitization performance and recommend improvements to all the stakeholders and functions Monitor service delivery performance against developed SLAs and recommend necessary improvements Participate in the identification and recruitment of key talent Guide, mentor and support direct reports in order to execute duties according to set policies and processes Develop individual performance objectives, provide necessary support, evaluate/appraise team and provide regular feedback on performance Education Bachelor’s or Master's degree in Computer Science, Information Technology, Business Administration or equivalent is required Experience A minimum of 6 years of experience Competencies Collaboration and Communication - Proficient Customer Focus - Proficient Develop Teams - Proficient Enablement of Change and Innovation - Proficient IT Compliance - Advanced IT Strategy and Architecture - Advanced Leading by Example - Proficient Negotiation and Influence - Advanced Operational Excellence - Proficient Professionalism - Proficient Project Management - Advanced Results Oriented - Proficient Strategic Thinking - Developing Vendor Management - Advanced