مدير إدارة علاقات العملاء

Qiddiya Investment Company is seeking an analytical and results-driven CRM Manager for our Performance Unit - Sales & Leasing. In this vital role, you will be responsible for managing our Customer Relationship Management (CRM) system, developing strategies to optimize customer engagement, and enhancing sales performance through data-driven insights and effective relationship management. Key Responsibilities Oversee the implementation and management of the CRM system to support sales and leasing operations. Develop and execute CRM strategies to enhance customer engagement, retention, and satisfaction. Analyze customer data and sales metrics to identify trends, opportunities, and areas for improvement. Collaborate closely with sales, marketing, and leasing teams to support customer outreach and lead conversion initiatives. Train and support team members in the use of the CRM system, ensuring consistent and effective utilization. Monitor and report on CRM KPIs and performance metrics, providing insights and recommendations for optimization. Design and implement customer segmentation strategies to tailor marketing campaigns and improve targeting. Stay updated on CRM best practices and emerging technologies to enhance system capabilities and performance. Bachelor's degree in Business Administration, Marketing, Data Analytics, or a related field. 6 - 9 years of experience in CRM management or related roles, preferably within sales or leasing environments. Strong analytical skills with proficiency in CRM software (Microsoft Dynamics) and data analytics tools. Experience in developing and executing customer engagement strategies. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. Detail-oriented with strong organizational and project management skills. Ability to work independently and manage multiple projects simultaneously.