Patient Relations Coordinator

Job Purpose / Objective Coordinate and contact patients in inpatients area and resolve patients’ complaints, obtain suggestions and settle unusual situations with complete patient satisfaction and ensure a high level of quality care and services to patients and their families. Key Responsibilities / Accountabilities Coordinate with all the Inpatient Services concerns in all routine and necessary matters and take charge of all basic needs related to Patient Care. Serve as liaison between the HMG, patients and their families and perform all coordinator functions common to the unit level as required. Explain the HMG's policies and procedures to patients and communicates their problems, questions and concerns to appropriate staff members. Discuss the patients’ issues with line manager on all pending issues. Collect patient’s suggestions, questionnaires and forwards to the concerned department for necessary actions. Organize and guide patients, visitors and guests for necessary matters Attend Patient Relations program/meetings for staff to improve communicating with patient. Perform professional patient care services, assist and take charge of all basic needs related to patient. Maintain cleanliness in his/her assigned reception area. Participates in person-centered care initiatives undertaken by HMG. Enriches patient experience with compassion, respect and dignity. Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities. Education/ Professional Qualification 1. Educational : College graduate or Diploma holder 2. Professional : Any discipline, preferably in Health Administration. Experience At least One year of relevant experience. Professional Licensing / Certification / Training N/a