رئيس طاقم الضيافة على متن الطائرة

The Head of Cabin Crew is responsible for the strategic leadership and operational oversight of all Cabin Operations, ensuring the highest standards of Safety, Security, Customer Experience, and Commercial Performance. The role drives a high-performance culture across a diverse, multi-base Cabin Crew workforce, aligning people, processes, and product delivery with the airline’s vision, regulatory requirements, and business objectives. Key Responsibilities Lead and ensure the highest standards of Safety, Security, and Regulatory Compliance across all Cabin Operations, in line with regulatory bodies and company requirements. Champion a safety-first culture, ensuring adherence to all safety procedures, security protocols, and emergency readiness standards. Oversee Cabin Crew performance management, driving productivity, discipline, and consistent application of policies and procedures. Establish a high-performance, customer-centric culture, embedding Caring, Warm, and Friendly service across all operations. Ensure consistent delivery of exceptional onboard customer experience, aligned with flyadeal’s brand and service standards. Lead operational excellence and standardization across all bases, ensuring consistency, efficiency, and compliance. Monitor and drive operational KPIs including OTP, attendance, reporting compliance, and crew productivity. Manage Cabin Crew welfare and engagement, ensuring a supportive environment and addressing wellbeing, counselling, and personal support needs. Oversee and ensure crew accommodation standards, maintaining safe, secure, clean, and comfortable living conditions. Develop and manage the Cabin Services budget, ensuring effective cost control and optimal resource allocation. Drive financial performance, including cost management of catering, uniforms, accommodation, and supplier contracts. Own and optimize inflight commercial performance, including onboard sales, ancillary revenue, and customer satisfaction. Identify customer pain points and convert them into service improvements and revenue opportunities. Manage and oversee third-party suppliers and partnerships, ensuring quality, compliance, and cost efficiency. Track and review commercial and operational performance of catering and inflight services. Collaborate with Marketing, Customer Experience, Operations, and other stakeholders to ensure alignment of all service initiatives. Ensure full compliance of documentation, communication, and reporting systems with regulatory and internal standards. Anticipate operational risks and implement proactive solutions to prevent escalation and ensure business continuity. Lead digital transformation and process improvement initiatives within Cabin Services (e.g., reporting systems, performance tracking). Drive continuous improvement, innovation, and benchmarking to maintain competitive advantage. Oversee profit and loss (P&L) of inflight products and ancillaries, including expense management and invoice approvals. Bachelor’s degree in any related field. Minimum 10+ years’ experience in Cabin Crew out of which minimum 3 years’ experience in an inflight services senior managerial level in airline and customer service. Cabin Crew workforce regulations. Aviation regulation. Coaching and Mentoring. Customer orientation skills and hospitality. Conflict management. Procurement acumen. Well-developed communication and interpersonal skills. Strategic thinking. Change orientation. Management and Leadership skills. Judgement and problems solving. Influencing and negotiation.