ممثل خدمة العملاء، المغرب

Chemistry that Matters™ A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all about matching what matters to you with what matters to us. Let’s explore what matters! As one of the world’s largest diversified chemical companies, we activate the power of human capital to address society’s future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE™ portfolio. Today, the company serves customers in more than 140 countries with a global workforce of close to 29,000 talent individuals. Our values – Inspire, Engage, Create, and Deliver – are the foundation of our success. Our purpose is "Chemistry that Matters". This is what drives us to do what we do. "Chemistry" goes beyond applying science and technology to enhance the supply of essential materials to the world. It is how we work, to build long-lasting relationships of trust. “What Matters” is making a meaningful impact for the world – through the customers and communities we collaborate with, so that we succeed and grow together. It is all about matching what matters to you with what matters to us. We are mindful about the importance of the team we are building and how our team members impact to our culture. We believe that good ideas come from anywhere, being inclusive to diverse perspectives is stimulating, encourages innovation and is critical to our mission. Let us explore this together! Job Purpose: Sustain SABIC image and reputation and maintaining an excellent relationship with its customers. Ensuring accurate orders processing, efficient shipments tracking and timely delivery to customers as per SABIC standards to meet the targets and customers satisfaction. Responding to customers’ requests, overcoming their obstacles and provide first level services. Controlling the execution process by working closely with Sales, Production Planning, Marketing, Logistics, Affiliates, Documentation and other concerned departments. Monitoring and controlling customers’ shipments to facilitate any difficulties within the delivery cycle, including managing related claims and complaints. Following up the shipments with all service providers, customs brokers and any other concerned party. Supporting the management, SBU and SABIC strategies, act according to SABIC values and mission. Job Key Accountabilities: ORDER MANAGEMENT: E-business Promote e-Commerce to the customers and meets the utilization targets. Pre-Order Management and Order Entry. Review and validate the sales offer and customer confirmed purchase order Check and ensure a good standing financial status before creating/releasing the orders. Monitor unblocking process by interacting with Sales according to MAS. Create/Release Sales orders according to customer purchase order as per the sales confirmation, and fulfill the order requirements. Scheduling the orders based on customers’ requests and materials availability. ORDER FULFILLMENT: Create outbound delivery and shipment in a timely manner and schedule them to be delivered as confirmed. Nominate the shipments to the service providers based on the given allocation from logistics. Sending the nominations to service providers and affiliates. Fulfill the outbound delivery and/or shipment of any required data such as the reason of delay Ensure closing the orders in SAP properly and on time. SHIPMENT MONITORING: Following up the shipments with concerns until delivering the orders to the customers on time. Monitor logistics performance to ensure delivering the shipments in a good conditions and as per SABIC standards to avoid customer complaints. Investigate in case of shipment delay, update SAP with the applicable reason of delay, and report the delay to the concerns parties. Managing claims related to delayed shipments, detentions, demurrage, damages and/or any incident with direct communication with the services providers to solve the customers issues. Reporting any failure, incident or performance issue from service providers to the concerns of the logistics and safety Investigate in case of shipment delay and report the delay to the concerns parties. REPORTING: Prepare and submit day-to-day operations and performance reports Issuing special reports based on the request of CS Manager and others. MEAF Offices CS teams can handle some documentations & warehousing activities Minimum Education: Diploma degree or equivalent experience Minimum Experience: 0-2 years of experiance Excellent Interpersonal skills Job Specific Skills: As per SABIC Job Skills guidelines and framework applicable to this Career Line and Grade Competencies: As per SABIC Job Skills guidelines and framework applicable to this Career Line and Grade Work Availability Regular, predictable attendance is an essential function of this position. Applicants must be regularly available and willing to work (e.g. Sunday – Thursday) during assigned hours of operation and such other hours as the company determines are necessary or desirable to meet business needs. How much will you earn at SABIC? It’s a fair question. We offer a competitive base salary, because we want to attract the right talent. The talent that will make us a leader in the highly competitive chemicals industry. We also provide allowances in certain markets and for certain jobs. Our bonus scheme and other incentives are structured to reflect your personal contribution and responsibilities. How will you benefit? We provide generous health and well-being benefits. Including medical checkups, health insurance, life cover, wellness programs and family leave. Everyone who works at SABIC is entitled to annual vacations in addition to public holidays. We also provide retirement and saving schemes to help you plan your future.