ممثل أول، خدمة العملاء مصر

Job Purpose: Sustain SABIC image and reputation and maintain an excellent relationship with its customers, ensuring accurate orders processing, Responding to customers’ requests, Controlling the execution process by working closely with Sales, Production Planning, Marketing, Logistics, Affiliates, Documentation and other concerned departments. Monitoring and controlling customers’ shipments Following up the shipments with all service providers, customs brokers and any other party concerned. Supporting the management, SBU and SABIC strategies, act according to SABIC values and mission. Job Key Accountabilities: ORDER MANAGEMENT: Process Sales Order as per OTC procedures in SAP system, Contact customers to respond to inquiries ORDER FULFILLMENT: outbound delivery and shipment in a timely manner and schedule them to be delivered as confirmed. Nominate the shipments to the service providers based on the given allocation from logistics. Sending the nominations to service providers and affiliates. Fulfill the outbound delivery and/or shipment of any required data such as the reason of delay Ensure closing the orders in SAP properly and on time. SHIPMENT MONITORING: Following up the shipments with concerns until delivering the orders to the customers on time, Monitor logistics performance to ensure delivering the shipments in a good conditions and as per SABIC standards to avoid customer complaints, Investigate in case of shipment delay, update SAP with the applicable reason of delay, and report the delay to the concerns parties. Managing claims related to delayed shipments, detentions, demurrage, damages and/or any incident with direct communication with the services providers to solve the customers issues. Reporting any failure, incident or performance issue from service providers to the concerns of the logistics and safety  Investigate in case of shipment delay and report the delay to the concerns parties. REPORTING: Prepare and submit day-to-day operations and performance reports, Issuing special reports based on the request of CS Manager and others Minimum Education: • Minimum of bachelor’s Degree in logistics and supply chain . Minimum Experience: • 3-5 years in logistics and supply chain field. Job Specific Skills: Excellent command of English (Written and Spoken), excellent knowledge of Microsoft excels, high proficiency in presentation skills can work under pressure Competencies: As per SABIC Competency guidelines and framework applicable to this Career Line and Grade. Work Availability Regular, predictable attendance is an essential function of this position. Applicants must be regularly available and willing to work (e.g. Sunday – Thursday) during assigned hours of operation and such other hours as the company determines are necessary or desirable to meet business needs. How much will you earn at SABIC? It’s a fair question. We offer a competitive base salary, because we want to attract the right talent. The talent that will make us a leader in the highly competitive chemicals industry. We also provide allowances in certain markets and for certain jobs. Our bonus scheme and other incentives are structured to reflect your personal contribution and responsibilities. How will you benefit? We provide generous health and well-being benefits. Including medical checkups, health insurance, life cover, wellness programs and family leave. Everyone who works at SABIC is entitled to annual vacations in addition to public holidays. We also provide retirement and saving schemes to help you plan your future.