مدير عمليات تطبيقات SAP

Qiddiya Investment Company is on the lookout for a proactive and experienced Manager for our SAP Application Operations team. This key position will have a significant impact on the efficiency and effectiveness of our SAP applications, ensuring that they support our strategic vision and operational goals. Manages day-to-day SAP operations, ensuring smooth support, issue resolution, change execution, and end-user service quality. Works under the direction of the management to execute the SAP operations strategy. Key Responsibilities Daily SAP Support & Operations Execution: - Manage L1–L3 operational support across assigned SAP modules. Drive issue resolution, troubleshooting, and coordination with different teams. Review SAP application performance, batch jobs, and integration queues. Incident, Request & Problem Management: - Handle incidents, service requests, and root-cause analysis. Escalate high-impact issues to the management with recommended actions. Ensure SLAs and ITSM processes are followed. Change & Configuration Management: - Execute change requests, validate functional configurations, and support testing. Prepare UAT, verify change quality, and coordinate transport movements. Operational Readiness Support: - Support release cycles, regression testing, cutover tasks, and environment readiness. Maintain documentation, knowledge base articles, and runbooks with the help of all team members. Stakeholder Communication: - Engage with business users on issues, changes, and UAT support. Provide weekly operations reports to the management. Vendor Coordination: - Follow up with Support and software vendors on tickets and escalations and track vendor actions Team Leadership: - Supervise SAP support team reporting to him. Allocate workload and ensure documentation quality. Bachelor's degree in Information Technology, Computer Science, or a related field. 7+ years of experience managing SAP application operations or similar roles. Proficient in SAP modules and tools, with a solid understanding of integration and functionality. Demonstrated experience in managing application support and service delivery. Strong analytical, troubleshooting, and problem-solving skills. Exceptional communication skills, with an ability to work collaboratively across teams. Experience in performance optimization and system monitoring is desirable. Relevant SAP certifications are a plus. Comprehensive benefits package