ممثل خدمة العملاء - شرق و شمال، قسم المبيعات

JOB PURPOSE 1) Responsible for timely and accurate Order Management and Order Fulfillment process, including monitoring of on-time OE/OI/GI, on-time payment/ shipments/ documents, escalation of credit issues, to achieve customer satisfaction and to reduce costs. 2) After-sales support through close monitoring and processing of Rebates and QN/Customer's claim timely and accurately. 3) Resolve day-to-day operational issues, seek to simplify and standardize customer service operational processes. 4) Accountable for data quality and governance (SAP, Customer Master, MDG cleanup , etc . ) 5) Build good relationships with all related internal and external stakeholders within and out of regional & global Supply Chain such as Logistics, Planning, Excellence, BU, Sales, Finance, Global Marine & Warehousing and Customers, Banks, Liners, 3PLs,4PLs (doc prep and service providers). 6) Contribute positively to CS KPI targets (DT1P, e-Commerce, NPS, QN cycle time, OTC cycle time, timely AGI, etc.) 7 ) Support overall company strategy, ensure adherence to our Code of Ethics, instill SABIC Leadership Way in our way of working, and promote SABICs brand and brand promise. 8 ) Support ad-hoc tasks as assigned. Job Responsibilities Order Fulfillment 60% 1 ) Timely and accurate end-to-end Order Management and Order Fulfillment - do it right the first time 2 ) Prepare day-to-day operations and performance reports 3 ) Resolve day-to-day operational issues, monitor shipping/documentation status, investigate reasons of delay, ensure timely order completion and closing 4 ) After-sales support through close monitoring and processing of Rebates and QN/Customer's claim timely and accurately. KPI driven & Data maintenance 30% 1) Accountable for data quality and governance (SAP, Customer Master, MDG clean up etc.) 2) Contribute positively to CS KPI targets (DT1P, e-Commerce, NPS, highseas, QN cycle time, OTC cycle time etc.) Support ad-hoc tasks as assigned 10%