ممثل خدمة العملاء، قسم الكيماويات، منطقة الصين الكبرى

Context/Scope: Manage the product flow through SAP orders (sales/purchase/spot/swap/diversion) and accurately execute a complete Order to Cash process for Chemicals SBU Greater China Region in order to achieve customer satisfaction and optimize order processing costs. Main Tasks: • Responsible for order management process against agreed deliverables for each sales order, including but not limited to meeting customer required delivery date and optimize the logistics costs involved. • Responsible for data accuracy in SAP system for all OTC processes; ensuring correct master data in the SAP and CMS system; ensuring minimum order changes. • Responsible for timeliness of business events: payments, shipments, documentations, etc. • Responsible for the assigned customers’ request, or complaints, and to consult with Sales, GCS, and SCE to come up with optimal and cost effective solution. • Assist in demurrage settlement: collection from customers, apply waiver from BU or recalculation with GCS. Accountable for demurrage reports. Goals: Fulfill his/her tasks to support the overall SABIC and Chemicals SBU strategy. Fulfill given targets and act according to SABICs values and mission to promote SABICs brand.