منسق خدمة العملاء

Duties and Responsibilities : Receive calls from patients and answering for their questions and doubts. In case the doctors are unavailable or engaged to important meetings Should be informed to the patients and make new appointment. Make appointments for the patients of the clinics/units Remained the patients one day before their appointment. Schedule re appointments for new, follow up and urgent patients Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time. Prepare and updates weekly appointment schedules. Two days a week will be reserved for operations and on call physicians Contact patients with appointments and remind them one day in advance to minimize problems. Provide personalized coordinated care, and support for patients and families. Treat people with dignity, compassion, and respect. QUALIFICATIONS : High school, diploma And Bachelor degree. Format typing and computer training PROFESSIONAL EXPERIENCE: At least 1year experience working as a receptionist is a medical environment using a Dictaphone system. Typing skill and computer knowledge essential. An ability to work individually and as part of a team. SPECIAL SKILLS : Ability to communicate in English and Arabic both written and verbal. Knowledge of telephone consoles and related equipment. Knowledge of customer service standards and procedures. Knowledge of international and\or conference call telephone dialing procedures and protocols. The ability to concentrate for long periods of time. COMPENTENCE : Assumes accountability for ensuring the section activities within the section comply with ASH policies and procedures, and the relevant accreditation. Ability to engage the consumer as an active participant in the delivery of professional service. Ability to show respect, dignity and consideration for consumer. REQUIRED ATITUED TO PRFORM THE JOB: Focused. Objective. Flexible. Strong communication skills. Stress tolerance. Proper, effective and compassionate communication.