Tamheer - خدمة العملاء (شكاوى عامة)

• Handle customer complaints received through official email channels. • Review complaint details and ensure accurate understanding of the issue. • Investigate cases by coordinating with relevant internal departments. • Provide clear, professional, and policy-compliant responses to customers. • Follow up on open complaints until resolution. • Document complaint details and actions taken in the system. • Escalate complex or sensitive cases according to escalation procedures. • Contribute feedback to improve complaint handling processes.