مهندس خدمة ميدانية ثانوي

Primary Responsibilities To perform product evaluation, system testing, Proof of Concept (PoC) and project management in manufactory aspect.  To provide presales support to customer such as product presentation and demonstration. To provide after sales support both onsite and offsite. To liaise with global technical team and 3rd party suppliers to resolve all technical issues of products via email or phone call. To organize and conduct technical certification training to internal team and external customers To create and maintain up-to-date technical bulletins for customers. To study & compare the features and limitation of the company’s and competitors’ products. To support sales and marketing team for tender response. To work with customers/consultants on system configuration and technical specifications. To propose and develop new unique features / solution, from our product lines, in order to keep pace with market trend. Work in conjunction with Sales and Marketing Teams to ensure Sales & Marketing plans are in line with overall Company objectives. To achieve total customer satisfaction with quantitative measurement To work outside normal working hours, as needed. Requirements Engineering academic background, Building Service / Electronic / Computer degree preferred. Min 3 years relevant working experience in ELV industry and security product support including Access Control System (ACS), CCTV and Intrusion system. Min 3 years’ experience in Microsoft Windows OS and SQL Database trouble shooting Technical knowledge in Networking, Server / Client, TCP/IP, DNS, DHCP, LAN, WAN, Routing, Active Directory, Windows OS, Linux, EMC, NeverFail, Wireshark, Postman, Rest API, RS485, RS232 Strong communication and documentation skill. Strong analytical thinking for problem-solving, self-motivated, willing to take ownership and learn new technology. Proficiency in both written and spoken English and Chinese. Putonghua will be an advantage. Travel may be required.