دوام كامل1-2 سنوات خبرة
وصف الوظيفة
سيعمل مهندس الخدمة الميدانية - كشف الغاز ضمن وحدة الأعمال للتشغيل الآلي الصناعي، وتحديداً ضمن فريق الخدمة لدعم العملاء، وتطوير الفريق والتدريب. سيكون هذا الشخص هو واجهة شركة هونيويل وسيعمل مع العملاء والمنظمات الداخلية لحل المشكلات. الغرض من هذا المنصب هو تقديم الدعم للعملاء، ودعم تقني ميداني متقدم وتطوير تدريب الفريق. ستتفاعل مع العملاء لضمان التشغيل والصيانة المثلى لأنظمة كشف الغاز، وتقديم حلول وخبرات في حل المشكلات لتعزيز السلامة والموثوقية. سيكون الموقع في سان ماتيو، كاليفورنيا (منطقة باي)
ستقوم بتحديد المشكلات التقنية المتقدمة التي تواجهها فريقنا الميدانية، والتحقيق فيها، وحلها، وتحليل السبب الجذري، وتكرارها في الوقت المناسب. ستدعم التركيز على الدقة، والتعليقات في الوقت المناسب، ورضا العملاء. ستطور فهمًا واسعًا لاحتياجات العملاء. ستدعم عقلية ومنهجية وأدوات مشاركة المعرفة. ستساعد في تطوير منهج تدريبي لمنظمتنا الميدانية. ستضمن توثيق وتسجيل جميع الأنشطة والاتصالات بشكل صحيح
المسؤوليات الرئيسية
- معرفة قوية بالأدوات اليدوية واستخدامها الصحيح، بما في ذلك مقياس رقمي متعدد
- القدرة على حل المشكلات المتعلقة بالبرمجيات والمعدات، وحل مشكلات المعدات المعقدة
- تقديم دعم مباشر للعملاء الداخليين والخارجيين
- تسهيل تحديد وتحليل القضايا؛ التحقيق في القضايا التقنية وحلها
- العمل كوسيط بين الخدمة الميدانية والدعم الفني والهندسة لحل القضايا المتقدمة
- تقديم تقارير دقيقة ومفصلة وفي الوقت المناسب عن العمل التحليلي الذي تم تنفيذه
- إظهار القدرة على التعامل مع المشاريع الصعبة لضمان رضا العملاء
- المساءلة عن الكفاءة التقنية للفريق وشهادات المهارات
- التفاعل مع العديد من التخصصات والموظفين داخل المنظمات
- مهارات تواصل مكتوبة وشفوية فعالة
- الدافع العالي، والتنظيم، والقدرة على العمل بشكل مستقل
- موقف تعاوني وتعاوني
Job Description
The Field Service Engineer - Gas Detection will be working within the Industrial Automation business unit, specifically the Service Team for customer support, team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position will be providing customer support, advanced field technical support and team training & development. You will engage with customers to ensure the optimal operation and maintenance of gas detection systems, providing expert troubleshooting and solutions to enhance safety and reliability. The position will be located in San Mateo, California (Bay Area)
You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support focus on accuracy, timely feedback, and customer satisfaction. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documenting and recording of all activity and communication
Key Responsibilities
Strong knowledge of hand tools and proper usage, including a digital multimeter
Ability to troubleshoot hardware/software, solve complex equipment problems
Provide direct support to Internal & External Customers
Facilitate issue identification and analysis; Investigate and resolve technical issues
Act as conduit for Field Service to Technical Support & Engineering for advanced issue resolution
Provides timely, detailed and accurate reports on analysis work performed
Demonstrates ability to handle challenging projects to ensure customer satisfaction
Accountable for team technical competency & skills certification
Interacts with multiple disciplines and personnel within organizations
Effective written and verbal communication skills
Highly motivated, organized and able to work independently
A collaborative and cooperative attitude
YOU MUST HAVE
Associate degree in Electronics, Engineering Technology, Instrumentation, HVAC, Fire Alarm Systems, or a related technical field; OR 1–2 years of equivalent hands-on field service experience; OR completion of military technical training with 1–2 years of field experience
1–2 years of experience using Microsoft Office Suite, including Excel, Word, SharePoint, and PowerPoint, for documentation, reporting, service tracking, and communication
Basic understanding of electrical systems, troubleshooting, and field service operations
Valid driver’s license and ability to travel to customer sites as needed
WE VALUE
2+ years of experience applying customer support and product support best practices in a field service, technical service, or industrial environment
1+ years of industry experience in gas detection, fire alarm, HVAC controls, instrumentation, or related technical field preferred
Proven verbal and written communication skills with the ability to effectively support customers, document service activity, and coordinate with internal teams
Demonstrated continuous improvement mindset with experience identifying process improvements that increase efficiency, service quality, or customer satisfaction
Working knowledge of Salesforce.com, SharePoint, SAP, and Microsoft Excel for service tracking, reporting, and customer support documentation
Strong organizational skills with the ability to manage multiple service requests, priorities, and deadlines in a fast-paced environment
Experience training or mentoring junior technicians, team members, or customers on system operation and service procedures
Ability to positively influence, motivate, and support a team while maintaining high standards of safety, service, and accountability
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posted 5/15/2026
The annual base salary range for this position is $71,700 - $88,800 mid. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills as well as market and business considerations.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
THE BUSINESS UNIT
We provide building services through a team of dedicated experts both on site at a customer's building or via remote services capabilities. We help buildings of every size with our smart, customized solutions to help optimize an entire facility or building portfolio with managed services, remote building operations, predictive maintenance software, energy management and cybersecurity protection.
المهارات المطلوبة
معرفة قوية بالأدوات اليدويةالقدرة على حل المشكلات المتعلقة بالبرمجيات والمعداتمهارات تواصل مكتوبة وشفوية فعالةالدافع العالي، والتنظيم، والقدرة على العمل بشكل مستقلمشاركة المعرفة ومشاركة المعرفة
