Sr Tech Supp Specialist

Core Responsibilities:  (Include but not limited to) Handle internal and external level customer related issues and concerns  Point of escalation for Technical Support Specialist  Develop FAQs, Technical Documentation, How-to Videos, and other technical self-help tools Record all customer interactions into a CRM (Customer Relationship Management) Database  Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment Actively participate in departmental activities and initiatives Support the development of internal documentation Comprehend and understand technical documents, quick start guides, and special application documentation Maintain acceptable call and case evaluation requirement Maintain acceptable VOC KPI requirements Qualifications: Bachelor’s degree in engineering i,e, Electronics / Electrical/ Mechanical/ Computer Science. Min 3 years of relevant experience in configurations of FIRE/ PAVA / SECURITY/ BMS Products in the field. Must have installed and programmed relevant products in at least 3 projects. Excellent communication skills (oral and written) Excellent interpersonal, organizational, and time management skills Ability to type at least 35 words per minute Previous experience with troubleshooting software or hardware Strong knowledge of Microsoft Operating Systems Strong knowledge of Microsoft Office Knowledge and experience with SQL  Basic understanding of electronics concepts Experience with LAN/WAN network technologies A+ and/or Network+ certification