دوام كامل
Job Description
KEY RESPONSIBILITIES
Lead and oversee the Technical Support and technical training department, providing strategic direction and guidance.
Develop and implement strategies to optimize operations and improve customer satisfaction.
Ensure timely and effective resolution of technical issues, providing expert guidance and support.
Collaborate with cross-functional teams to drive continuous improvement initiatives.
Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams.
Monitor and analyze technical support and technical training performance metrics to identify areas for improvement.
Manage and allocate resources effectively to meet business objectives.
Stay updated with industry trends and advancements, and provide recommendations for improvement.
YOU MUST HAVE
Minimum of 8 years of proven experience in technical support management or a similar role.
Strong technical knowledge and expertise in relevant technologies.
Excellent leadership and team management skills.
Ability to effectively manage and prioritize multiple projects and tasks.
Experience in driving process improvements and implementing best practices.
Strong problem-solving and decision-making abilities.
WE VALUE
Bachelor's degree in Engineering or a related field; Master's degree preferred.
Strong leadership and strategic thinking.
Ability to drive change and innovation.
Results-oriented approach and ability to drive projects to successful completion.
Excellent problem-solving and analytical abilities.
Strong business acumen.
Ability to build and maintain strong relationships.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click here