Sr Cust Exp Specialist

In this role, you will impact customer satisfaction and loyalty by developing and executing customer experience strategies, working with cross-functional teams, and analyzing customer data to drive continuous improvement. Develop and execute customer experience strategies to drive customer satisfaction and loyalty Work with cross-functional teams to understand customer needs and create personalized experiences Analyze customer data and market trends to identify opportunities for improvement Implement and monitor customer feedback programs to gather insights and drive continuous improvement Utilize customer experience tools and technologies to optimize customer interactions and touchpoints Work closely with sales and product management teams to align customer experience strategies with business objectives YOU MUST HAVE 2+ years of experience  Customer Support and/or equivalent in supply chain / order management  Knowledge/experience with SAP or Sales Force would be a great plus MS office skills (Excel, Word, Outlook, PowerPoint) Advance English level WE VALUE Bachelor’s Degree High level of customer orientation, dedicated “can do” attitude Excellent interpersonal, organizational, and time management skills Ability to drive improvements leading to greater customer experience, higher quality and lower costs Strong teammates with the ability to take ownership and follow-through Ability to establish relationships and networks in a virtual team environment #LI-Hybrid