Sr Cust Exp Specialist

Join a team recognized for leadership, innovation and diversity Serve as the primary customer contact for your assigned project and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes and repairs (troubleshooting). You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Operations, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, monitoring order status and resolving discrepancies. Facilitate process improvement Provide program guidance to customers Administrative Support Order Processing Inbound & Outbound Calls Routing and scheduling YOU MUST HAVE Bachelor’s degree (preferable) in business, administration or related field Advanced English At least 6 months of experience in customer service or related field WE VALUE An attention to detail Change oriented A bias for action An ability to work in a team A commitment to discovering ways to improve service An ability to work with limited direction #LI-Onsite