Advanced Software Engr

Advanced Software Engineer for Intelligrated Systems, LLC in Mason, OH Responsibilities: Provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems or control systems based on C/C++ programming languages. Support focus on accuracy, timely feedback, and customer satisfaction. Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. Build internal relationships to expedite complicated cases. Develop broad understanding of customer needs. Support the knowledge-sharing mindset, methodology, and tools. Help develop Technical Support processes. Ensure proper documenting and recording of all activity and communication. Address systemic coordination issues. Part of a team that is solving complex technical problems for customers. Apply highest standards of customer support. Balance systematic analysis with decisiveness. Consistently make and execute timely decisions in the face of complexity and/or ambiguity. Identify, investigate, troubleshoot, analyze, and resolve technical issues. Track requests resolution. Debug software defects and analyze source code for proprietary material-handling controls systems. Create root cause analysis documents. Establish and follow methodologies. Develop and share knowledge. Provide technical training. Suggest enhancements to advance projects. Assist product and process certification. Develop technical and software improvements. Test and implement software changes. Present to leadership and external customers. Build business acumen while learning to address customers’ technical needs. YOU MUST HAVE: Qualified applicants must have a Bachelor’s degree or foreign equivalent in Engineering, Computer Science, or a related field, and 5 years of professional experience. Must have at least 3 years of experience with the following: ability to code in at least one language; advanced level experience programming PLC and/or troubleshooting PLC ladder logic. Must have 2 years of experience with the following: experience reading, reviewing, and interpreting electrical schematics and network drawings. Must have 1 year of experience with the following: customer support and/or customer facing experience. Up to 10% domestic travel required. Telecommuting permitted up to two (2) times per week. ADDITIONAL INFORMATION: Location: Mason, OH 40 hours/week Employee Referral Fee: $1500 If offered employment must have legal right to work in U.S. EOE.