دوام كامل
Job Description
Purpose of the Job
Provide technical training to end users & customers (channel partners, system integrators, distributors, etc.) or internal field service professionals.
2. Principal Responsibilities
Set up structured training schedules, on a quarterly cycle, to be conducted within the assigned region.
Deliver technical training on Access Control and Video Management System products in person face to or virtual delivery.
Keep records of all trained participants along with up-to-date contact details that can be used on tech calls and bulletins etc. using the MYHBU LMS platform.
Consult with sales, offering and technical support to ensure that training demands are addressed appropriately, promptly and that up-to-date information is passed to attendees.
Keep in contact with key customers through sales to ascertain their training needs, review training requirements and make sure that they are fully conversant with the company’s latest products that is relevant to them.
Build and Mainatin the training kits and set up. - Be proficient in all aspects of the products sold by the company and make sure that all support materials, demonstration, and test equipment are well maintained.
Ensure that regular training updates are carried out in conjunction with engineering & offering management.
Verify and test new products/software releases prior to release and ensure that all training programs are updated to reflect the latest product lines. Align to the Entry into Service GDM.
Attend the relevant train the trainer programmes with the associated resources.
3. Principal Networks & Contact Links
Internal
Technical Support
Training Development
Engineering
Sales
Marketing & Offering Teams
External
Distributors
Channel Partners
Consultants
End Users
Specifiers
4. Supervisory Responsibilities
None
5. Budgetary Responsibilities
Keep costs within budget.
Deliver the AOP targets for Training Revenues for assigned territory and the business.
6. Geographic Scope & Travel Requirements
Scope: India and AEA
Travel Requirement – 40% of the time.
7. Key Performance Measures
100% Adherence to Quarterly Training schedule
95% ISAT (Instructor Satisfaction)
95% CSAT (Course Satisfaction)
100% Achievement of Training Revenue for assigned territory and the business.
Educational Qualifications:
Bachelor of Engineering or Technology in Electrical, Electronic or Instrumentation discipline or equivalent.
Must have a good command on use of Microsoft Office, Power Point, Word and Excel.
Software / PC programming experience desirable.
Work Experience
Minimum 7 years’ working experience as a technical professional as Field Service Engineer, Commissioning Engineer, Application Engineer, Test Engineer or Tech Support Professional for Access Control and Video Management Systems.
Minimum 5 years’ experience in the Installation & configuration as well as programming Access Control and Video Management Systems.
Technical Skills
Access Control (ProWatch, Lenel S2 Onguard, WinPak, EBI, Temaline, MaxPro, DVM, Milestone )
Good understanding of Networking Fundamentals and Microsoft Server Operating System, MS-SQL .
CCNA / CompTIA N+ Certification is a definite plus.
Behavioural Competencies Required
Self-motivated and passionate with clear customer focus. problems solving & solution orientated approach.
Comfortable presenting formally and informally to a wide variety of audiences.
Highly organised and structured approach, skilled at asking questions and listening to attendee feedback.
Demonstrable technical or engineering background, either software or hardware based.
Excellent communication, organizational and planning skills
Ability to meet tight deadlines, ensuring quality is not compromised.