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Medical Applications Support Specialist

This position is crucial for ensuring the smooth operation of medical applications within the Fakeeh Care entity, providing technical expertise and support to clinical users. The role involves a range of responsibilities to maintain and enhance the functionality of both in-house and third-party applications.

• Technical Support: Offer 2nd-line support to clinical application users, addressing technical issues promptly. Also, provide 1st-line assistance when required.
• Application Maintenance: Monitor, maintain, and update clinical solutions and third-party add-ons to guarantee optimal performance.
• Documentation: Register and document daily activities and support cases as needed, ensuring a clear record of work.
• User Communication: Maintain open lines of communication with users, providing ongoing technical support and keeping them informed about case progress.
• Problem-Solving: Troubleshoot and resolve product issues, focusing on efficient problem-solving and maintaining detailed documentation.
• Case Management: Track and manage user cases and assigned tasks, ensuring timely resolutions and closure.
• Team Collaboration: Work with team members to improve work routines, processes, and product knowledge within the Customer Care Services department.
• Cross-Team Collaboration: Build strong relationships with the solutions delivery team to ensure effective collaboration on projects and issue resolution.
• Project Management: Prioritize projects to maintain application stability and availability.
• Deliverable Quality: Ensure that deliverables are functionally sound, technically robust, and well-integrated into the existing system.
• Documentation Maintenance: Keep accurate records of process flows, design specifications, and daily work requirements.
• Tool Utilization: Use the Application Solution Manager for problem-solving, exploring solutions, and addressing daily work needs.

• Experience: 0-2 years of IT support or application support experience in a healthcare setting (IT Specialist). Minimum 3 years of experience in a similar role (Senior IT Specialist).
• Education: Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field. A Master's degree is advantageous.
• Language: Proficiency in English, both written and spoken. Arabic language skills are preferred.

• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively in a team environment.
• Time management and organizational skills.
• Attention to detail and accuracy in documentation.
• Adaptability to changing priorities and project requirements.