مشغل 911 و CCC

Position: 911 and CCC Operator

The 911 and CCC Operator plays a critical role in the KAUST community's emergency response system, ensuring the safety and well-being of its members. This position requires quick thinking, strong communication skills, and the ability to handle high-pressure situations.

• Call Management: Answer and manage incoming calls, including emergency and non-emergency requests, from the KAUST community. Screen calls, categorize them accordingly, and prioritize based on urgency.
• Dispatching: Determine the nature and location of emergencies, and dispatch the appropriate response units, including security officers, fire services, paramedics, and other emergency personnel, adhering to protocols.
• Communication and Coordination: Maintain contact with field units, monitor emergency alarms and systems, and ensure effective communication with emergency response teams. Coordinate with government law enforcement, emergency services, and support agencies.
• Data Management: Utilize computer-aided dispatch (CAD) systems to enter and update emergency information, ensuring accurate records.
• Field Support: Assist security officers during incidents, providing necessary information and guidance.
• Emergency Monitoring: Employ video and assessment tools to monitor and manage emergencies effectively.
• Documentation: Document all emergency response activities, ensuring proper record-keeping.
• System Monitoring: Keep an eye on fire alarm systems and KAUST's closed-circuit television (CCTV) security system, reporting any issues.
• Equipment Maintenance: Report any equipment malfunctions or concerns to the supervisor.
• Customer Service: Provide excellent customer service, answering questions and requests from security personnel and the public.

• Communication Skills: Excellent verbal and written communication skills in English. Ability to convey information clearly over the phone and radio.
• Technical Proficiency: Proficiency in using computer systems, including typing skills and data entry.
• Quick Decision-Making: Ability to evaluate situations rapidly, prioritize tasks, and make appropriate decisions.
• Record Keeping: Understanding of record-keeping principles and practices.
• Flexibility: Willingness to work nights, weekends, holidays, and overtime as required.
• Customer Service: Strong customer service skills, including telephone etiquette and techniques.
• Teamwork: Ability to work collaboratively with colleagues and establish positive working relationships.

• Education: High School diploma or equivalent.
• Experience: At least one year of work experience in customer service or telephone communication roles.