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AI/ML Support Automation Analyst

The AI/ML Support Automation Analyst will play a crucial role in the KSL AI Support Team, focusing on MLOps infrastructure, container orchestration, and workflow automation at a supercomputing scale. Working under the AI/ML Support Team Lead, this role is responsible for developing and maintaining secure, OCI-compliant container images, robust CI/CD pipelines, and cloud-native MLOps workflows that enable researchers to efficiently deploy and manage AI/ML workloads. The Analyst will bridge the gap between cutting-edge Kubernetes-based infrastructure and the diverse needs of the research community, contributing to governance, technical enablement, and community development initiatives.

Major Responsibilities

1. MLOps and Container Development

• Provide timely and useful user support via telephone, walk-in, email, and ticketing system submissions for all types of inquiries.
• Maintain high customer service standards in dealing with and responding to user issues and questions.
• Develop and maintain secure, OCI-compliant, and HPC-ready AI/ML and data science software container images.
• Design and implement robust MLOps workflows and pipelines at supercomputing scale.
• Develop and maintain CI/CD pipelines for reproducible infrastructure and workflow deployment.
• Design and deploy APIs for AI/ML services and inference endpoints.
• Implement and manage Kubernetes-based orchestration, including CNI, CSI, and service mesh configurations and optimization.
• Deploy and maintain container registries (Harbor) and model registries (MLFlow, Kubeflow Model Registry).

1. Governance and Compliance Support

• Assist in computational readiness reviews for AI research projects.
• Assist in AI model and artifact control reviews to ensure compliance with institutional standards.
• Provide consultation to users on efficient resource usage for AI/ML and MLOps workflows.
• Ensure container images and workflows comply with security policies and best practices.
• Support the implementation of usage monitoring and reporting systems.

1. Performance and Benchmarking

• Perform performance debugging and tuning of MLOps and cloud-native workflows.
• Develop and maintain AI/ML and MLOps workload benchmarks for procuring new systems.
• Create and maintain regression testing workloads for existing clusters.
• Deploy and maintain observability and resource monitoring stacks using Prometheus, Grafana, NVIDIA DCGM, and Grafana Loki.
• Contribute to technology evaluation and benchmarking exercises for future infrastructure investments.

1. Training and Documentation

• Create comprehensive training content for users on MLOps platforms, Kubernetes, and containerization.
• Develop and maintain high-quality user documentation for automation tools and workflows.
• Support the delivery of workshops on CI/CD, container orchestration, and MLOps best practices.
• Contribute to knowledge transfer initiatives within the KAUST research community.
• Provide one-on-one consultation to researchers on efficient use of automation infrastructure.

Personal Requirements

Competencies

• Demonstrated experience developing robust and complex MLOps pipelines.
• Hands-on experience with API design and deployment.
• Experience developing robust and portable CI/CD pipelines for reproducible infrastructure and workflow deployment.
• Experience supporting researchers or working in academic/research computing settings preferred.

Technical Skills - Essential

• Kubernetes: Strong expertise in Kubernetes, Container Network Interface (CNI), Container Storage Interface (CSI), and Service Mesh.
• MLOps: Experience developing and maintaining MLOps pipelines and workflows.
• CI/CD: Proficiency in building CI/CD pipelines for infrastructure and application deployment.
• Containerization: Experience building secure, OCI-compliant container images.
• API Development: Experience in API design, development, and deployment.
• Programming: Proficiency in Python; experience with Go, Bash scripting.
• Linux: Strong Linux/Unix systems administration skills.

Technical Skills - Desired

• Experience with ArgoCD, Airflow, DASK, Spark for workflow orchestration.
• Experience with Kubeflow, KServe, and Seldon for ML serving and pipelines.
• Experience deploying and maintaining observability stacks (Prometheus, Grafana, NVIDIA DCGM, Grafana Loki).
• Knowledge of Model Context Protocol (MCP) and agentic frameworks.
• Experience deploying inference services at scale.
• Experience deploying and maintaining container registries (Harbor) and model registries (MLFlow, Kubeflow Model Registry, Artifact Hub).
• Experience with GitOps practices and Infrastructure as Code (Terraform, Ansible).
• Experience with HPC schedulers (SLURM) and HPC-cloud integration.

Soft Skills

• Strong problem-solving and analytical abilities.
• Excellent written and verbal communication skills in English.
• Customer service mindset with patience for supporting diverse skill levels.
• Ability to work independently and as part of a collaborative team.
• Strong documentation and knowledge-sharing practices.
• Cultural sensitivity for working in an international environment.

• Experience in national laboratories or major research computing facilities.
• Experience with GPU scheduling and resource management in Kubernetes.
• Background in DevOps or Site Reliability Engineering (SRE).
• Contributions to open-source cloud-native or MLOps projects.
• Publications or presentations on MLOps, Kubernetes, or automation topics.
• Knowledge of Saudi Arabia's Vision 2030 and national AI initiatives.

• Bachelor's or master’s degree in computer science, Data Science, Computational Science, Artificial Intelligence, or a related field.
• Certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), CKS (Certified Kubernetes Security Specialist), or CNPE (Certified Cloud Native Platform Engineer) are highly valued.

• Minimum of 2 years of relevant experience.