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Coastal Transportation Services Co.: Elevating Transportation and Guest Experiences

Coastal Transportation Services Co., a subsidiary of Red Sea Global, is at the forefront of revolutionizing transportation, particularly in the Red Sea region. We are driven by innovation, creativity, and a passion for redefining the way people travel. Our team is dedicated to developing cutting-edge projects, from autonomous vehicles to sustainable transportation solutions, shaping a smarter and more sustainable future.

Job Title: Specialist - Airport Guest Greetings

We are seeking a dedicated and experienced individual to join our team as a Specialist - Airport Guest Greetings. This role is crucial in ensuring a seamless and exceptional guest experience at our Red Sea destination airport. The successful candidate will be an integral part of our mobility operations, focusing on efficiency, consistency, and guest satisfaction.

• Develop and communicate airport transfer plans to relevant stakeholders, including airside transfers, arrivals, and departures.
• Administer GACA Airport Permits and Airport Driving Permits for Mobility staff.

• Represent Coastal Transportation Services Co. in the Airport Operations Control Center 24/7.
• Collaborate with various stakeholders (TOCC, AOCC, external partners) to manage exceptions, report incidents, vehicle mishaps, and complaints, ensuring continuous service recovery.
• Monitor airport transfers for punctuality, providing ETA updates to stakeholders for an enhanced guest experience.
• Supervise and communicate with the team, ensuring effective coordination and compliance with service standards and regulations.

• Meet and greet VIP guests, providing journey updates, assisting with luggage, and allocating suitable vehicles.

• Reconcile Mobility transfers, ensuring accuracy in cost, group size, and duplication removal. Approve valid transfers for billing.
• Participate in ORAT (Operational Readiness and Acceptance Testing) and system go-live processes.

• Identify potential risks, issues, and challenges, and report them to management.

• Ensure compliance with company Health & Safety policies by identifying risks, maintaining a safe environment, and promoting a strong safety culture.

• Education: Bachelor's degree.

• At least 5 years of experience in the GCC, preferably in the Airport or Transportation industry at a supervisory level.
• Language Skills: Excellent verbal and written communication skills in English. Arabic proficiency is advantageous.
• Technical Skills: Proficient in MS Office Suite and data analysis.

• Strong customer service skills and a high energy level.
• Ability to multitask in a fast-paced, high-volume environment.
• Strong attention to detail and numerical accuracy.
• Excellent communication and interpersonal skills, tailored to VIP chauffeur drivers.
• Analytical, problem-solving, and time management abilities.
• Maturity in handling confidential and sensitive information.
• A positive, service-oriented attitude with excellent follow-through.
• Proactive approach to anticipating challenges and providing solutions.

Why Join Us?

• Innovation and Impact: Be at the forefront of transportation innovation, shaping a sustainable future.
• Dynamic Environment: Work in a fast-paced, collaborative environment where your ideas can make a real difference.
• Growth Opportunities: Join a visionary team and contribute to the success of a growing company.
• Competitive Compensation: Enjoy a competitive salary and benefits package.
• Impactful Work: Make a tangible impact on the guest experience and transportation industry.