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Order to Cash – Credit, Collections & Risk Management

• End-to-End Management: Oversee the entire Order to Cash process, including collections, receivables, cash application, dispute management, and credit risk assessment, ensuring adherence to SABIC policies, governance, and regulations.
• Collections and Receivables: Lead the collections process, including customer follow-up, account reconciliation, dispute resolution, and overdue monitoring. Coordinate with Legal when necessary.
• Business Partnership: Act as a strategic partner to the Sales and Commercial teams, balancing cash collection, credit risk, and business growth through regular communication and joint decision-making.
• Order Release: Provide risk-based guidance for blocked orders, exceptions, and mitigation actions to support order release activities.
• Cash Application and Accounting: Ensure accurate cash application, including monitoring incoming payments, remittances, transitory accounts, and creating manual Sundry invoices in the system.
• Reporting and KPIs: Prepare and deliver reports, scorecards, and key performance indicators (KPIs) related to credit, collections, overdues, and exposure.

• Identify and drive process improvements and standardization initiatives across Credit and Collections activities within the Order to Cash cycle.

• Engage with the commercial team and leaders to identify new business opportunities and drive root cause analysis for process improvements.
• Provide quick and practical resolutions to commercial areas regarding customer doubts, invoices, and payments through various communication channels.
• Support the Customer Service team with blocked order, billing correction, follow-up, and offset of credit memos.
• Participate in QMI meetings and business review sessions to discuss collection status and ensure timely satisfaction of demands and requirements.
• Maintain regular contact with finance departments, stakeholders, and OTC colleagues to ensure services align with their needs and support the achievement of targets and objectives.

• Ensure compliance with SABIC and other regulatory requirements.
• Perform quality assurance of accounting records, including completeness, accuracy, timeliness, and consistency.
• Meet government, tax authority, internal audit, external audit, and marketing agreement audit requirements, submitting supporting documents within the determined time frame to avoid penalties.
• Collaborate with stakeholders and cross-functions to complete internal and external audits.

• Engage with customers to resolve delayed collection processes and ensure services align with their changing needs.
• Drive root cause analysis for improvement and provide dispute resolutions.

• Bachelor's degree in accounting, finance, or a related field.
• 3+ years of experience in Credit & Collections or Customer Service, preferably with a portfolio of over 200 customers.
• Knowledge of accounting/financial principles and experience with Oracle or SAP systems are preferred.
• Proficiency in MS Office (Word, Excel, and PowerPoint).
• Fluent English communication skills.
• Strong analytical skills and a proactive approach.
• Passion for teamwork and enthusiasm for collaboration.