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The MCC Defect Controller plays a crucial role in tracking and managing aircraft defects, ensuring timely rectification and compliance with regulatory requirements. This position involves monitoring repetitive technical issues, liaising with engineering teams, and optimizing maintenance resources to enhance aircraft reliability and operational efficiency. Key Responsibilities: Monitor and track chronic or repetitive defects based on PIREPs, MIREPs, Crew Calls, and Skywise health monitoring system. Cross-check aircraft technical log repetitive defects and Non-Essential Furnishings (NEF) items. Review Significant Maintenance Reports (SMR) and Class 3 faults to identify early failure trends. Ensure rectification methods align with previous repair attempts based on Fleet Airworthiness Directives (FAD) experience. Manage NEF-referenced defects to minimize extension requests and ensure timely repairs. Oversee component replacements, including troubleshooting through swapping/robbing methods. Provide detailed troubleshooting guidance to assist in routine aircraft defect analysis. Liaise with Line Maintenance, MCC Controllers, and Line Planning teams to schedule aircraft ground time for rectification. Work closely with Materials and Component Repair/Overhaul teams to reduce ‘No Fault Found (NFF)’ occurrences. Ensure the Reliability Department is informed of emerging adverse reliability trends. Coordinate with the Material Team to resolve spare parts and tooling shortages. Generate and distribute reports & statistics for defect analysis to support the Continuous Airworthiness Surveillance System (CASS) program. Escalate critical defects that fall outside the troubleshooting/rectification process. Education: Bachelor’s degree in aviation maintenance, Engineering, or a related field. OR: Aviation-related diploma with a GACA License. Experience: Minimum 5 years of experience as a certifying aircraft professional. At least 2 years of experience as an MCC Controller. Technical Skills & Knowledge: Strong understanding of GACAR regulations. Proficiency in AIRBUS WORLD and related technical manuals. Experience working with AMOS maintenance software. Soft Skills: Problem-solving and analytical thinking. Excellent communication skills. Time management and organizational skills. Attention to detail and accuracy. Strong teamwork and collaboration abilities.